Last Updated: September 4, 2026
At ToyBazarB2B, we aim to provide businesses with a reliable and convenient wholesale purchasing experience. We understand that issues can occasionally occur with orders, and we have established this Refund, Return & Cancellation Policy to explain when cancellations, returns, replacements, and refunds may be available.
By placing an order through ToyBazarB2B, you agree to the terms of this policy.
This policy applies to purchases made through the ToyBazarB2B website, mobile application, or other authorized ToyBazarB2B platforms.
Because ToyBazarB2B operates primarily as a B2B wholesale platform, return and refund conditions may differ from typical consumer retail purchases.
Certain products may be sold on a non-returnable or final-sale basis, particularly where specified on the product page, quotation, invoice, or order confirmation.
You may request cancellation of an order before the order has been processed, packed, dispatched, or otherwise committed for fulfillment.
Cancellation requests should be submitted through the available customer support channels as soon as possible.
If cancellation is approved and payment has already been collected, the eligible amount will be refunded through the applicable payment method, subject to the terms of this policy.
Once an order has been processed, packed, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.
If cancellation is not possible, you may be required to receive the order and follow the applicable return procedure, where returns are permitted.
ToyBazarB2B reserves the right to cancel an order for legitimate reasons, including:
If an order is cancelled by ToyBazarB2B after payment has been received, an eligible refund will be processed.
A return may be accepted when the product is:
Returns are subject to verification and approval.
A product that simply does not meet a buyer's business preference, changes in demand, or becomes difficult to sell may not qualify for return unless otherwise agreed.
We strongly recommend that buyers inspect their shipment immediately upon delivery.
If you receive a damaged, defective, incorrect, or incomplete product, please contact ToyBazarB2B customer support as soon as possible and preferably within 48 hours of delivery.
You may be required to provide:
Failure to report an issue within the applicable period may affect eligibility for a return, replacement, or refund.
To be eligible for an approved return, the product should generally:
Certain products may have additional return requirements.
Unless otherwise stated or required by applicable law, certain products may not be eligible for return or refund, including:
ToyBazarB2B may determine return eligibility based on the product category, condition, order terms, and applicable policy.
Submitting a return request does not automatically mean that the return has been approved.
After receiving your request, ToyBazarB2B may review:
If the return is approved, we will provide instructions regarding how and where the product should be returned.
Do not send products to an address that has not been authorized by ToyBazarB2B.
Where appropriate, ToyBazarB2B may offer a replacement instead of a refund.
A replacement may be provided when:
Replacement availability depends on stock and supplier availability.
If a replacement is not available, ToyBazarB2B may offer an eligible refund or another appropriate resolution.
If a refund is approved, the refund amount may depend on the circumstances of the order and applicable policy.
Depending on the situation, the refund may include:
Shipping, delivery, handling, or other charges may not be refundable unless the issue was caused by ToyBazarB2B, the seller/supplier, or another circumstance where a refund is required under applicable law.
Any applicable deductions will be communicated where reasonably possible.
Once a refund is approved, ToyBazarB2B will initiate the refund within a reasonable period.
The time taken for the refunded amount to appear in your account may depend on:
ToyBazarB2B cannot guarantee the exact date on which the refunded amount will appear in your bank account.
Where possible, refunds will generally be issued using the original payment method.
For certain transactions, ToyBazarB2B may provide another legally permissible refund method or store/business credit where agreed or permitted.
Refunds may be subject to verification of the original transaction and account ownership.
In certain circumstances, a partial refund may be offered instead of a full refund.
Examples may include:
The amount of any partial refund will depend on the specific circumstances.
If you receive fewer products than the quantity shown on your order, please notify us promptly.
After verification, ToyBazarB2B may provide:
Claims may require photographs, packaging information, delivery records, or other supporting evidence.
If a product arrives damaged, please preserve the product and packaging until the claim has been reviewed.
We may request photographs or videos showing:
Where the damage is confirmed to have occurred during transit or fulfillment, ToyBazarB2B may provide a replacement or eligible refund.
If a product is defective or does not function as reasonably expected, please contact us within the applicable return period.
Depending on the product and circumstances, we may:
Normal wear and tear, misuse, accidental damage, or damage caused after delivery may not qualify.
Some products may be covered by a manufacturer's or supplier's warranty.
Where a warranty applies, warranty claims may be handled according to the applicable manufacturer's or supplier's terms.
ToyBazarB2B may assist with the process where appropriate, but the terms of the manufacturer's warranty will govern the warranty claim.
Where a return is approved because the product was:
ToyBazarB2B may arrange or reimburse eligible return shipping costs, subject to verification.
For other approved returns, the buyer may be responsible for return shipping and related costs unless otherwise agreed or required by applicable law.
A return request may be rejected if:
If a return is rejected, ToyBazarB2B may return the product to the buyer where applicable.
ToyBazarB2B reserves the right to investigate suspicious or potentially fraudulent return and refund activity.
We may restrict or refuse future returns or refunds and may suspend or terminate accounts where we reasonably believe there is:
Nothing in this section limits any rights or remedies available under applicable law.
ToyBazarB2B primarily facilitates wholesale purchases for businesses.
Buyers are responsible for assessing:
A product becoming slow-moving, unsold, or commercially unsuitable after purchase does not by itself create a right to return or refund.
Where products are supplied by third-party sellers, suppliers, or distributors, additional return or warranty conditions may apply.
The applicable terms may be communicated on:
Where applicable, ToyBazarB2B may coordinate between the buyer and the relevant supplier to resolve an issue.
Requests to change:
must be made as soon as possible.
Once an order has entered processing or dispatch, changes may no longer be possible.
Customers should not refuse delivery solely because they have changed their mind about an order.
If a shipment is refused without an approved reason, the buyer may be responsible for applicable shipping, return, handling, or other costs, subject to applicable law and the specific circumstances.
If your payment is successfully deducted but the order is not successfully created, please contact customer support with the relevant transaction information.
Where the payment is confirmed as received but no valid order exists, an eligible refund will be initiated.
If you are charged more than once for the same order due to a payment processing error, the duplicate eligible amount will be refunded after verification.
Where an order containing promotional discounts, coupons, or special pricing is cancelled or refunded, the refund may be adjusted to account for the applicable promotion.
The terms of the specific promotion may apply.
Where applicable, refunds of taxes or other statutory charges will be handled in accordance with applicable tax laws and the nature of the transaction.
Where a tax invoice has already been issued, additional documentation or adjustments may be required.
To request a return, replacement, or refund, contact ToyBazarB2B through the available customer support channel and provide:
Our team may contact you for additional information before making a decision.
For questions regarding cancellations, returns, replacements, or refunds, please contact:
ToyBazarB2B
Legal Company Name: ToyBazarB2B
Registered Address: [Full Registered Address]
Email: [Support Email]
Phone: [Contact Number]
Website: www.toybazarb2b.com
Last Updated: September 4, 2026
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