Cancellation Policy

Last Updated: September 4, 2026

At ToyBazarB2B, we aim to process and fulfill wholesale orders efficiently. Because our platform is designed primarily for B2B purchases, orders may enter processing, packing, procurement, or dispatch shortly after being placed.

This Cancellation Policy explains when an order can be cancelled and what happens to payments when a cancellation is approved.

1. Scope

This Cancellation Policy applies to orders placed through the ToyBazarB2B website, mobile application, or other authorized ToyBazarB2B platforms.

By placing an order, you acknowledge and agree to this Cancellation Policy.

2. Cancellation Before Order Processing

Customers may request cancellation of an order before the order has entered processing or fulfillment.

Cancellation requests should be submitted as soon as possible after placing the order.

If the cancellation is approved before processing begins, the order will be cancelled and any eligible payment will be refunded according to our applicable Refund Policy.

3. Cancellation After Processing

Once an order has entered processing, packing, procurement, or fulfillment, cancellation may no longer be possible.

This may occur when:

1. The order has been accepted by the supplier.
2. Products have been reserved from inventory.
3. Products have been specially procured.
4. The order has been packed.
5. The order has been handed over to a logistics provider.
6. The order has been dispatched.

In such cases, the buyer may need to receive the order and follow the applicable Return Policy, where a return is permitted.

4. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the Platform.

If the buyer refuses delivery without an approved reason, the buyer may be responsible for applicable shipping, return, handling, or other costs, subject to the specific order terms and applicable law.

Where the product qualifies for a return, the buyer may request a return after delivery in accordance with the Return Policy.

5. Cancellation of Customized or Special Orders

Orders involving:

1. Customized products.
2. Specially sourced products.
3. Made-to-order products.
4. Products procured specifically for the buyer.
5. Special packaging or labeling.
6. Other products prepared specifically at the buyer's request.

may not be cancellable once processing or procurement has started.

Any special cancellation terms will be communicated where applicable before the order is confirmed.

6. Cancellation by ToyBazarB2B

ToyBazarB2B reserves the right to cancel an order for legitimate reasons, including:

1. Product unavailable.
2. Supplier unable to fulfill the order.
3. Incorrect product information.
4. Pricing or technical errors.
5. Inventory discrepancies.
6. Payment failure.
7. Suspected fraudulent or unauthorized activity.
8. Delivery restrictions.
9. Incorrect or incomplete customer information.
10. Events beyond our reasonable control.
11. Violation of applicable Platform terms.

If ToyBazarB2B cancels an order for which payment has already been received, an eligible refund will be initiated.

7. Payment Failure

An order may be automatically cancelled if:

1. Payment authorization fails.
2. The payment is declined.
3. The payment session expires.
4. The payment is reversed.
5. Required payment is not received within the applicable timeframe.

If money has been deducted despite an unsuccessful order, the transaction will be reviewed and any eligible amount will be refunded after verification.

8. Duplicate Orders

If you accidentally place the same order more than once, contact ToyBazarB2B customer support immediately.

We will attempt to cancel the duplicate order if it has not yet entered processing.

Once an order has been processed or dispatched, cancellation may no longer be possible.

9. Incorrect Order Details

Customers are responsible for checking their order details before completing the purchase.

This includes:

1. Product selection.
2. Product variant.
3. Quantity.
4. Delivery address.
5. Billing information.
6. Contact information.

If you identify an error, contact us immediately.

We will make reasonable efforts to accommodate changes or cancellation requests, but cannot guarantee that changes can be made after processing begins.

10. Change of Mind

Because ToyBazarB2B primarily serves business and wholesale customers, cancellation requests based solely on a change of mind may not be accepted once an order has entered processing.

Examples include:

1. No longer needing the products.
2. Ordering too many products.
3. Change in business requirements.
4. Change in customer demand.
5. Finding a lower price elsewhere.
6. Deciding not to resell the products.
7. 
   

11. Cancellation Charges

Where permitted by applicable law and disclosed in the applicable order terms, cancellation after processing may result in deductions for costs already incurred.

Potential costs may include:

1. Procurement costs.
2. Packaging costs.
3. Processing fees.
4. Shipping costs.
5. Return logistics costs.
6. Other non-recoverable fulfillment expenses.

Any applicable cancellation charge will depend on the specific order and circumstances.

12. Refund After Cancellation

If a cancellation is approved and a refund is applicable:

1. The order will be marked as cancelled.
2. The eligible refund amount will be determined.
3. The refund will be initiated through the applicable payment method.

Refund processing times may vary depending on the payment gateway, bank, card issuer, or other financial institution.

For additional information, please refer to the ToyBazarB2B Refund Policy.

13. Refund Method

Where possible, refunds will generally be made to the original payment method used for the transaction.

For certain circumstances, another legally permissible refund method or business credit may be offered where applicable.

Refunds may be subject to transaction verification.

14. Promotional Orders

Orders placed using:

1. Coupons.
2. Promotional discounts.
3. Special wholesale pricing.
4. Limited-time offers.
5. Promotional credits.

may be subject to additional cancellation conditions.

If an order is cancelled, the value of promotional benefits may be deducted or the promotion may become invalid, according to the applicable promotional terms.

15. Orders With Multiple Products

If an order contains multiple products, cancellation may be handled on an individual-product basis where the Platform supports partial cancellation.

Products that have already entered processing, procurement, packing, or dispatch may not be eligible for cancellation.

16. Subscription or Recurring Services

If ToyBazarB2B introduces subscription, membership, recurring delivery, or other recurring services, those services may have separate cancellation terms.

Where applicable, the specific terms presented at the time of subscription will apply.

17. Fraudulent or Abusive Cancellation Requests

ToyBazarB2B reserves the right to investigate suspicious cancellation activity.

We may restrict or suspend accounts where we reasonably believe there is:

1. Fraudulent activity.
2. Repeated misuse of cancellation procedures.
3. Unauthorized transactions.
4. Abuse of promotional offers.
5. Attempts to manipulate refunds or payments.

This does not limit any rights or remedies available under applicable law.

18. How to Request Cancellation

To request cancellation, contact ToyBazarB2B customer support as soon as possible.

Please provide:

1. Order number.
2. Registered mobile number or email address.
3. Products you wish to cancel.
4. Reason for cancellation.
5. Any relevant payment or transaction information.

Cancellation requests are subject to order status and verification.

19. Cancellation Confirmation

A cancellation is considered effective only when ToyBazarB2B confirms that the order or applicable item has been cancelled.

Simply submitting a cancellation request does not guarantee cancellation.

Customers should wait for confirmation through the Platform, email, SMS, or other applicable communication channel.

20. B2B Transactions

ToyBazarB2B primarily facilitates wholesale transactions for businesses, retailers, resellers, distributors, and other commercial buyers.

Business customers are responsible for reviewing their order carefully before confirming the purchase.

Unless otherwise stated, cancellation rights may be more limited after an order enters fulfillment because products may have been reserved, procured, packed, or dispatched specifically for the buyer.

21. Policy Changes

ToyBazarB2B may update this Cancellation Policy from time to time.

Changes will be published on the Platform with an updated “Last Updated” date.

The policy applicable to an order will generally be the policy communicated at the time the order was placed, subject to applicable law.

22. Contact Us

For cancellation requests or questions regarding this policy, please contact:

ToyBazarB2B

Legal Company Name: ToyBazarB2B

Registered Address: [Full Registered Address]

Email: [Support Email]

Phone: [Contact Number]

Website: www.toybazarb2b.com

Last Updated: September 4, 2026